Serene Gardens Hotel
Michael Ochieng, F&B Director · Karen, Nairobi
The challenge
The hotel's restaurant, bar, pool deck and spa each billed separately, and guest charges travelled on paper chits to reception. Chits went missing, guests disputed charges at checkout, and front office often absorbed the difference to keep the peace.
What SawaPOS changed
All four outlets moved onto SawaPOS with charge-to-room posting directly to a guest folio. Guests sign once at the outlet; the charge appears instantly on their bill and settles at checkout. Consolidated reporting shows revenue by outlet, day and department, and each outlet closes its own shift with variance control.
Measured results
- Lost-chit write-offs eliminated
- Checkout disputes reduced to near zero
- Revenue visible per outlet in real time instead of month-end
- Spa and pool deck revenue properly attributed for the first time
“Guests sign once and the charge is on their folio before they reach the lift. Reception stopped writing off chits nobody could find.”