TechHub Electronics
Samuel Ndungu, Owner · Luthuli Avenue, Nairobi
The challenge
Samuel sold phones and laptops without recording serials or IMEIs. Customers returned months later claiming a warranty on units the shop had never sold, and there was no way to prove otherwise, so Samuel absorbed the cost to protect his reputation.
What SawaPOS changed
SawaPOS captures the serial or IMEI on every unit sold, tied to the customer and the sale date, with warranty registration and claim logging attached. Repair intakes are tracked as service orders through to completion, and high-value layaway lets customers commit with a deposit.
Measured results
- Fraudulent warranty claims stopped — every unit is traceable to its sale
- Legitimate claims resolved in minutes with full purchase proof
- Layaway lifted big-ticket sales by about 25%
- Repair jobs no longer lost or forgotten in the back room
“Serial tracking ended the fake warranty claims overnight. Genuine customers now get sorted in two minutes instead of twenty.”